Shipping Policy

Currently, shipping is only available to Australia. Please do not use Parcel Locker or PO Box’s as your shipping address, we cannot deliver to them. We offer complimentary domestic (local- Australia only) shipping on all orders over $1,000. On orders under $1,000 we charge a flat rate $22 for express signature delivery by Australia Post. 

Auld Lang Syne Timeless Jewellery will not ship to P.O. Boxes or Parcel Lockers. Please only provide a monitored physical address for shipping

Auld Lang Syne Timeless Jewellery aims to have all orders dispatched within 3-business days from the time of ordering. We will always notify you if this cannot be done via email or phone. Please specify when ordering if you require your parcel to be delivered on a particular date and we will endeavour to have it there at that time. Delivery in Australia can take between 1-7 days depending on time of year, and COVID restrictions.

Return Policy

In the very unlikely event that any of our items have a major fault or if they don't match up to the description of goods purchased, our staff will happily offer a refund. Please contact us within two days of receiving and return the item within 14 days of purchase.

 

Items must be returned in the same condition they were sold within two weeks of purchase, along with all included packaging and valuation certificates in order for return to be accepted.

Please choose your items carefully as we do not offer refunds if you have changed your mind or are unhappy with a gift. 

Terms & Conditions 

Lay-by

Our standard lay-by terms are 4 weeks duration with a minimum 20% deposit. This applies to non-sale items. 

Extra discounts will not be applied to a lay-by if a sale occurs after the lay-by has commenced. 

Please note: a lay-by cancellation fee is 20% of the total lay-by amount. Please choose carefully.